Experienced Senior Technology Executive with an extensive
span of skills gained by developing organizations, products, and processes
across the telecommunications industry. Led
global projects of 200+ staff and annual development budgets of $50M producing product
line revenues of $700M. Broad
professional history rich in hands-on management and development of multimedia
systems employing embedded real-time and management application software. Recent work initiatives focused on leading edge
systems which converge voice, data, optics, video, and wireless technologies.
Professional
Experience
SYCAMORE
NETWORKS, INC.,
DIRECTOR OF QUALITY
ENGINEERING
Directed System Test / Quality Assurance (SQA) and
Product Technical Publications (TPUBS) across a full portfolio of core and
access intelligent bandwidth management solutions for fixed line and mobile
network operators worldwide. Twenty-six
products supported comprising 3 optical switches (OXC), 14 multi-service access
cross-connects/platforms (DXC), and 9 network management systems/components
(NMS).
·
Chosen to create
and lead a combined core/access SQA/TPUBS organization at the merger of Eastern
Research, Inc. into Sycamore Networks, Inc.
Integrated, recruited, and built a multi-disciplined team of 45+
professional technical staff and 5 direct reports across locations in 3 states
(MA, CT, and NJ).
·
Contributed to a
one-year 200% business revenue growth with product development and customer
sales/sustaining support. Managed a $41M
expense and $7.2M capital engineering organization budget to 19% and 57% respective
savings.
·
Introduced 8
major new product platforms: World’s First Terabit OXC system, 80-320 Gbps
Multiservice Optical Switch, G.709 OTU-2 Module, L2 Ethernet Switch Module,
Add/Drop Multiplexer (OEM ADM product), OC3/STM1 Optical Module Set, MS Windows-based
NMS, and TMF MTOSI NMS OSS Interface.
Employed transmission interfaces
(SONET/SDH/ATM/STM) at DS1, DS3, STS1, OC3, OC12, OC48, OC192, OTU-2, WAN, LAN,
10/100/1000 Mbps, 10 Gbps, 40 Gbps Rates.
Network Management SW Applications including ASON/GMPLS control planes,
CORBA, XML, TL1, SNMP, MTOSI, TMF, LINUX, UNIX, WINDOWS.
·
Contributed to
the successful establishment of a new 70+ staffed
·
As the System Test / Quality Assurance (SQA)
Director, built an integrated team and process with 54+ staff across 4
locations (MA, CT, NJ, and
·
As a security champion, helped create the
Engineering Security Vulnerability Process implementing the corporate product
security vulnerability policy. Executed
the Detection Phase vulnerability scanning in SQA (CVE’s, CVSS) on all new and
deployed releases using automated tools (NESSUS, SRR, SecureScout).
·
As the Product Technical Publications Director,
built an integrated team and process with 15+ staff across 4 locations (MA, CT,
NJ, and
·
As a configuration management champion, improved
the change control/defect management process (CR, MR) by defining better
severity definitions, workflows, and review boards (ClearQuest, HP Quality
Center). Updated the Reviews Methodology
Process for improved early defect prevention/detection. Helped create and implement a proprietary
Staff Resource Tool to better manage staff assignments. Contributed to integration of ISO9001:2004
processes across the four company locations resulting in expanded continual
annual certification.
EASTERN
RESEARCH, INC.,
DIRECTOR OF
PRODUCT INTRODUCTION
Directed System Test / Quality Assurance (SQA), Product
Technical Publications (TPUBS), and Program Management (PM) across an access
portfolio of 19 multi-service broadband/narrowband access products comprising
cross-connects (DXC, DCS), concentrators (AC), wireless gateways, add-drop
multiplexers (ADM), data/voice bridges, channel banks (CB), network management
systems (EMS/NMS), test & patch systems, routers, and CSU/DSUs.
·
Promoted after 2
months to Director reporting directly to the CEO/President. Recruited, built, and led a multi-disciplined
team of 33+ professional technical staff and ten direct reports representing a
staff growth of better than 500% in 3.5 years.
·
Contributed to
business revenue growth of over 200%.
Played a key role in the company conversion to a direct business sales
model strategy from a prior OEM focus. Designed,
built, and occupied a major new consolidated corporate home achieving a 300%
space increase. Participated in the
acquisition and integration of Avail Networks,
·
Presented the
company to prospective acquisition partners and buyers culminating in the
purchase by Sycamore Networks, Inc in July 2006 for $92.5M in cash and stock.
·
As business change champion, moved
organizational structure from a functional to matrix basis. Reorganized the business from monolithic to a
service-oriented architecture (SOA) employing market focused business
units. Grew a product lifecycle
management definition incorporating best practices of Project Management
Institute (PMI), Software Development Lifecycle (SDLC), and Bell Labs
Lifecycle. Instituted a R&D
Business/Stage Gates process and built a strong R&D front-end process.
·
As the System Test / Quality Assurance (SQA)
Director, built a design system test organization by initiating SQA
processes, purchasing test equipment, growing staff over 700%, and adding SQA
progress/performance metrics. Changed
focus from an architecture-based board test mentality to a requirement-based
customer advocate system test methodology.
Managed the testing of 25-30 product releases on average per year. Grew the average number of test cases
executed per product release from ~100 to ~2500. Dropped the average number of product-line
customer problem reports from ~120 to ~12 per year. Launched 3 major new product platforms for
the Wireless Mobility Backhaul and Optical Broadband markets.
·
As automation champion, introduced test
automation productivity initiatives achieving ~40% automated test case
coverage.
·
As Program Management Director, championed
the growth of program management (PM) as part of corporate structure change
from functional to strong matrix organization.
Program management was grown from one engineering coordinator to a
6-staff Director-lead program management office (PMO) reporting directly to the
CEO/President. Applied subject matter
expertise in ISO9001:2000 to ensure compliance/certification.
·
As the Product Technical Publications Director,
totally restructured and rejuvenated product documentation process and
deliverables while tripling the staff to cover 33 product manuals, 3 price
lists, 1 policy document, 2 technical bulletins, 3 CD-ROMs, 1 on-line help
software integration, and an external web site.
·
As configuration management champion,
designed a change control/defect management process (MR) with a defined
workflow and review board. Invested in
the HP Quality Center tool, customized it to support the process, and converted
from the previous database.
EASYLINK
SERVICES, INC.,
ENGINEERING
TECHNICAL/PROJECT MANAGER
Led a 5 staff engineering group that provided maintenance, new
service development, and Tier 3 customer support for the Western Union/AT&T
IMS (Instant Mail Service) Value-Added-Network (VAN). The VAN supplied business-to-business (B2B) packet
messaging services including Email, Device Independent Messaging, Store & Forward,
Telex, Fax, Web-To-Fax, Email Fax, Internet Fax, Multi-Cast Messaging, and
Electronic Data Interchange (EDI).
LUCENT
TECHNOLOGIES, INC. BELL LABORATORIES, New
Jersey 1996-2001
TECHNICAL
MANAGER
Provided key technical management to teams developing broadband
and narrowband Access/Edge product lines.
·
Served as Technical Program Manager for the
MultiVoice Voice-Over-IP (VoIP) Gateway product line consisting of a family of
VoIP gateways, gatekeepers, softswitches, and a set of VoIP clients
(Application SW, DSP SW, H.323, H.248-Megaco, IPDC, SIP, SS7, PRI). With 3 direct reports, coordinated three
departments consisting of 150 staff in 5 locations and a $35M expense budget. Software release production was shared across
a worldwide set of units. The product
line achieved revenues of $350M in a $1.5B business.
·
Served as Product Manager for the MultiVoice VoIP
Gateway product line with 15 staff responsible for supplying major back office
functions (customer documentation, websites, training courses, front-end
process, pre-sales technical support) to improve customer support quality.
·
As Information Technology (IT/MIS) Manager,
provided PC desktop, UNIX/Windows servers, IT network, and business application
SW support across the MultiVoice organization with a team of 5 staff.
·
Served as the Technical Program Manager for the
Voice-Over-IP (VoIP) access interfaces on the PathStar Access Server, a compact
Class 5 telephony PSTN/data IP router-engine based access server (4 direct reports). Developed a Voice-Over-Cable (VoCable) CATV
interface consisting of the Cable Labs PacketCable NCS/MGCP CLASS call agent,
DOCSIS-compliant CMTS, and Cable Modems (CMs).
Developed a Voice-Over-DSL (VoDSL) interface consisting of a NCS/MGCP CLASS
call agent, a DSLAM, and DSL CPE IADs.
·
Invited to serve
as the Technical Program Manager for
the MultiServices Switch 1000 (MX 1000), a 9 Gbps ATM Edge Switch (ATM, Frame
Relay, voice, and data circuits) with DS3 through OC-12 interfaces (6 direct
reports). Organized development (200
staff, $40M annual budget) into a matrix structure using cross-functional
self-directed feature teams (Feature Teams).
Recovered and deployed the 2-year languishing initial product release
while instituting new releases every 6 months.
·
As ISO9001 Quality Manager on MX-1000,
constructed a full set of processes and led the organization to ISO9001
compliance and certification within 6 months.
Methodologies earned SEI CMMI level 2 and partially met SEI CMMI level 3
requirements.
·
Served as the Technical Program Manager for the AnyMedia
Access System (AMAS), a new global GR303/V5.2 fourth generation Digital Loop
Carrier (DLC) System (7 direct reports). Achieved an 18 month development lifecycle
from inception to deployment using annual budgets of $35M expense and $4.5M
capital. Product-line grew to a $700
million business with 30,000+ systems deployed in more than 25 countries. Organized development (150 staff) using
cross-functional self-directed work teams (Feature Teams). Implemented software process improvements
that increased productivity 225% per developer and reduced intervals by 35%
through object-oriented-design (OOD, C++) and case tools (DOORS, ObjecTime,
Clearcase, PureddTS, Chorus). Project
team achieved ISO9001 compliance earning SEI CMMI level 2 and partially meeting
SEI CMMI level 3 requirements.
Prior
Relevant Experience
AT&T
MEMBER OF
TECHNICAL STAFF
Served in numerous technical roles designing Access/Loop
Systems providing telephony, data, and video services (Voice/POTS, Data,
Specials, DLC/SLC, TR08, GR303, V5.2, xDSL,
HFC, SDV, FITL, FTTH, PON, ADM).
·
Program Manager:
Built and led program management office with 2 direct reports overseeing a CATV
digital video dial tone network program (MPEG-2 Encoders, Digital Head Ends,
Set Top Boxes) and the first Bell Labs cable modem telephony system.
·
System Engineer:
Managed SE planning, scheduling, and creation of an ISO9001 SE process.
·
System Tester/Quality Assurance: Designed and applied the first post-AT&T
divestiture Access SBU system test (SQA) methodology to ensure delivery of
product quality.
·
System Architect/Integrator: Architected ISDN and LBRV technologies into the DLC
product lines. Lead a task force
responsible for integration, hardware models, and lab construction across several
DLC product lines.
·
Digital Hardware Designer: Designed digital circuit packs and digital custom
LSI CMOS integrated circuits.
·
Analog Hardware Designer: Designed analog circuit packs, analog line
interfaces/filters, and analog custom hybrid integrated circuits (HICs) used as
telephony channel units.
RAYTHEON
EQUIPMENT DIVISION, CDL,
ELECTRICAL
DESIGN ENGINEER
Designed,
developed, and supported intelligent computer C3 CRT displays for
military and commercial markets.
Education
M.S. in Electrical Engineering Worcester Polytechnic
Institute,
B.E. in Electrical Engineering Stevens Institute of
Technology,
Project Management Capstone
Certificate
Master’s Certificate in
Project Management Stevens
Institute of Technology,
Master’s Certificate in
Leadership Dale
Carnegie, Inc./Lucent Technologies, Inc.
Continuing Technical
Education Courses Attended: 100+ courses.
Professional
Memberships
Project Management Institute (PMI)
NJVoIP.org (Founding Member)
Tau Beta Pi (Engineering
Honor Fraternity)